Hyster enjoys a terrific relationship with most of its customers due its focus on creating complete client satisfaction through its world class production. Our goal is to anticipate the requirements of all our customers in addition to deal with them with lift trucks which deliver the dependability, the value and the performance that they demand.
Hyster completely believes in starting with the customer. The company performs annual focus groups and provides on-going voice of customer research which is conducted both on line and in the field. We have more than 400 design engineers to translate that input into intelligent designs by implementing our thorough review gate process. Advanced tools and virtual prototype builds help make sure that the best machine practices come together. Other advanced tools including virtual prototype builds and dynamic modeling help to shorten our product development cycle. We enjoy giving our clients a competitive edge.
All of our equipment are subjected to virtual, physical and environmental tests, so as to guarantee the lowest cost of ownership and total reliability. Not only do we test against our own standards, but we are also always testing against the competition's products. Our final tests take place in real-world customer applications so as to make certain that our products have met our highest standards.
Demand-Flow Manufacturing Which is Lean and Smart
Hyster's manufacturing is world-class driven by its DFT or Demand Flow Technology. Each aspect of plant operation is driven by DFT lean manufacturing principals toward a single objective: to provide total client satisfaction and flawless quality 100% of the time, each and every time.
Total Quality Each and Every Time
Hyster uses an integrated Manufacturing Execution System or MES to initiate quality from the beginning. The MES is responsible for managing flow of production. The MES coordinates line activities like for example part sequencing and quality verification. It also uses torque tools and quality gates to prevent less than perfect assemblies from continuing down the line. Hyster holds random audits in each shift. These audits actually hold all employees accountable for constant quality, combined with the 5s workplace organization in place to help us attain it.
Hyster provides a range of excellent features as standard with all our products. By remaining dedicated to our focus on quality and safety, and by being innovative from beginning to end, we provide several of the best material handling machinery on the market. These are just some of the reasons Hyster has become a leader within the business.